Customer service

Pastel crayon is a kind of chalk marker applied to special pastel paper. You can draw with it in a painterly way. This is why I refer to it as a pastel painting.

The medium was very popular in the 18th century and was used for portrait paintings because of their fresh colours that are preserved and do not yellow.

The finished pastel is sprayed again with a fixative varnish.

You click on a painting, indicate whether you wish to order an original work or a print.

When ordering a print, indicate the number.

Then go to order.

At the bottom of the shopping basket you will see the total amount of your order.

Then enter all your data via registration or if you are already a customer via login and check that your order is correct.

Then click on payment method: bank transfer and shipping method: standard shipping.

Finally, click on order and you will receive your order no, delivery details and shipping method.

After ordering one of my paintings or prints, you will receive an email with all the information needed to make your payment by bank transfer.

When you purchase one of my works or prints, 10% of your paid amount goes as a donation to a project to protect animals in Africa. Currently the Sheldrick Wildlife Trust in Nairobi

(website: www.sheldrickwildlifetrust.org).

The prints or pastel paintings will be sent by postal parcel service as soon as we have received your payment.

The delivery conditions of this third party (the Post Office) will then apply.

No, unless damage occurred during shipping/delivery. In that case, please contact us and we will fix it for you.

Original pastel paintings come with a frame under glass. This is only to protect the work during transport.

Damage to the frame under glass is non-refundable and not a reason for return.